I. GENERAL PROVISIONS
Article 1. The website https://fastpack.bg is maintained by “Fastline Logistics” Ltd., UIC 203951752, with the address: Bulgaria, Smolyan, Ovcha Kupel district, Bulgaria Blvd. 11, email info@fastpack.bg, phone +359 876 969 993.
Article 2. For the purposes of these General Terms and Conditions:
(1) “Trader” means “Fastline Logistics” Ltd., UIC 203951752, with the address: Bulgaria, Smolyan, Ovcha Kupel district, Bulgaria Blvd. 11, email info@fastpack.bg, phone +359 876 969 993.
(2) “Services” means all legal, consulting, and other services offered by https://fastpack.bg, hereinafter referred to as the Site.
(3) “User” is any person who visits this website https://fastpack.bg, regardless of whether they understand and use its content, whether they open or do not open links from the site to its components or other websites, and whether they purchase services.
(4) “Client” is a natural person over 18 years old or a legal entity wishing to purchase services from the Trader’s website and has agreed to these General Terms and Conditions.
(5) “Price” is the final price per unit or for a certain quantity of goods or for a service, including value-added tax and all additional taxes and fees in Bulgarian leva.
II. SUBJECT OF THE CONTRACT
Article 3. The Trader provides the Client/User with a range of products and services on the respective website, in strict compliance with the General Terms and Conditions, depending on the offered services, the method of collection, and the type of personal data, as well as the use of cookies, ensuring compliance with all legal requirements.
III. INFORMATION ABOUT THE TRADER
Article 4. Information according to the Law on Electronic Commerce and the Law on Consumer Protection:
Name of the Trader: “Fastline Logistics” Ltd., UIC 203951752;
Headquarters and address of management: Bulgaria, Smolyan, Ovcha Kupel district, Bulgaria Blvd. 11;
Address for conducting activities and address for submitting consumer complaints: Bulgaria, Smolyan, Ovcha Kupel district, Bulgaria Blvd. 11;
Correspondence details: Bulgaria, Smolyan, Ovcha Kupel district, Bulgaria Blvd. 11, email info@fastpack.bg, phone +359 876 969 993;
Registration in public registers: UIC 203951752;
Supervisory authorities:
4.1 Commission for Protection of Personal Data Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2, phone: 02/91-53-518 Email: kzld@cpdp.bg Website: www.cpdp.bg
4.2 Commission for Consumer Protection Address: 1000 Sofia, Slaveykov Square No. 4 A, floors 3, 4, and 6, phone: 02/9330565 hotline: 0700 111 22 Email: info@kazap.bg Website: www.kzp.bg
4.3 Commission for Protection of Competition Bulgaria Sofia 1000, Vitosha Blvd. No. 18 Phone: (02) 935 61 13 Website: www.cpc.bg
IV. CHARACTERISTICS OF THE WEBSITE
Article 5. https://fastpack.bg is a website through which Users and Clients have the opportunity to familiarize themselves with the services offered by the Trader, including the ability to send inquiries via the contact form.
V. SCOPE. AGREEMENT TO THE GENERAL TERMS AND CONDITIONS
Article 6. (1) These General Terms and Conditions apply to the relationships with both Users and Clients of the website https://fastpack.bg.
(2) The use of this website constitutes acknowledgment, acceptance, and agreement that the Client/User will be bound by the General Terms and Conditions and has familiarized themselves with the Cookie Policy, as well as the Privacy Policy of the website. The Client/User is obliged to cease using this site if they do not agree with the General Terms and Conditions.
(3) The Client/User agrees to comply with these General Terms and Conditions, as well as all other rules established by the legislation of the Republic of Bulgaria and international law, even if they are not explicitly mentioned in these terms. The Trader is not responsible if the Client/User has not read and familiarized themselves with these General Terms and Conditions, the Cookie Policy, and the Privacy Policy of the website.
(4) All rights to the textual and graphic content of this site are reserved and are the property of “Fastline Logistics” Ltd. Use of the content is permitted only with written permission from “Fastline Logistics” Ltd.
(5) Unauthorized use or distribution of any materials from the website https://fastpack.bg may be subject to civil and criminal liability under the applicable legislation in the Republic of Bulgaria.
VI. RIGHTS AND OBLIGATIONS OF THE CLIENT/USER
Article 7. (1) Every Client/User visiting the website or using the services offered by the Trader is bound by these General Terms and Conditions for the entire duration of their use of the website, from the initial entry until leaving it.
(2) The Client/User has the opportunity to browse and order the advertised services.
(3) The Client/User has the right to be informed about the status of their ordered services.
(4) The Client/User is obliged to pay the due price.
(5) The Client/User is obliged to comply with applicable legislation, these General Terms and Conditions, the rules of morality, and good customs;
(6) The Client/User does not have the right to violate the property and/or non-property rights of others, including intellectual property rights;
(7) Clients/Users are prohibited from publishing or distributing content (images, videos, links, names, texts) within the services offered by the website if this:
– violates applicable legislation or is unethical;
– infringes trademarks, patents, registered marks and industrial designs, copyrights, trade secrets, or the rights of third parties;
– possesses an obscene, racist, violence-promoting, pornographic nature, threatening or harmful to the development of children and young people;
– is offensive, intrusive, or defamatory in nature or is detrimental to personal rights;
– creates a false impression that it is distributed or endorsed by the Trader and the website;
– contains personal data of third parties without their explicit consent;
– has a commercial, particularly advertising nature.
(8) Clients/Users are prohibited from extracting, through technical means or in a technical manner, informational resources or parts of informational resources belonging to the databases located on the website, and thereby creating their own database in electronic or other form.
Article 8. The Client/User may at any time request the Trader to delete their customer profile. In this case, the deletion of the customer profile is carried out immediately after the fulfillment of all valid requests submitted by the Client/User and, accordingly, after their payment of the due sale price and delivery costs.
VII. RIGHTS AND OBLIGATIONS OF THE TRADER
Article 9. (1) The Trader is responsible in accordance with legal provisions for damages/losses incurred by the Client/User, caused intentionally or negligently by employees of the website or their authorized representatives.
(2) The Trader does not have the objective ability or obligation to control how users utilize the provided services.
(3) The Trader has the right to collect and use information concerning Clients/Users, whether registered or not, while strictly adhering to all provisions of applicable legislation.
Article 10. When making changes to the terms of use of the website, the policy for collecting and storing personal data, and the policy for using cookies, the Trader is obliged to inform Clients/Users through a message to their email and/or by publishing it in a prominent place on the website.
VIII. CHANGES TO THE GENERAL TERMS AND CONDITIONS
Article 11. (1) In light of the periodic updates and the wide range of diverse services offered by the Trader, their improvement and expansion, as well as in connection with possible legislative changes that affect them, the General Terms and Conditions of this site may be unilaterally amended by the Trader. This change may also occur with changes in the type, nature, or technology of the services provided, as well as changes in economic conditions.
(2) The Trader informs Clients/Users of the changes made by publishing them on the website.
IX. FINAL PROVISIONS
Article 12. These General Terms and the contracts of the Client/User with the Trader on the website are terminated in the following cases:
– in the event of termination and declaration of liquidation or declaration of insolvency of one of the parties to the contract;
– by mutual agreement of the parties in writing;
– in the event of objective impossibility for any of the parties to the contract to fulfill their obligations;
– in the event of confiscation or seizure of equipment by government authorities.
X. MISCELLANEOUS TERMS
Article 13. (1) All disputes between the parties are to be resolved in a spirit of understanding and goodwill.
(2) In the event that an agreement is not reached, for unresolved cases, all unresolved disputes, including disputes arising from or related to the interpretation, invalidity, performance, or termination of the contract, as well as disputes regarding the filling of gaps in the contract or its adaptation to newly arisen circumstances, will be resolved in accordance with the applicable provisions of Bulgarian legislation by the Commission for Consumer Protection or the competent court.